Refund & Return Policy

Return & Refund Policy

Effective Date: July 31, 2026

At KisanFresh, we are committed to delivering fresh vegetables, organic vegetables, fresh fruits, organic fruits, healthy groceries, and farm-fresh eggs with the highest standards of quality and freshness. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

Returns may be accepted under the following conditions:

  • Return requests must be made within 24 hours of receiving your order.

  • Products must be unopened, unused, and in their original packaging (where applicable).

  • The product should be in the same condition as it was delivered.

  • Proof of purchase or order confirmation is required.

Note: Due to the perishable nature of fresh produce, return requests should be raised as soon as possible after delivery.

2. Non-Returnable Items

The following products are generally not eligible for return:

  • Opened or partially consumed products.

  • Fresh vegetables, fruits, eggs, or other perishable items that have been improperly stored after delivery.

  • Products purchased during clearance sales, promotional offers, or special discounts (unless received damaged or incorrect).

  • Products damaged due to mishandling or improper storage by the customer.

  • Items returned without proof of purchase.

3. Return Process

To request a return:

  1. Contact our customer support team via WhatsApp or our website with your order number and reason for the return.

  2. Share clear photographs (or an unboxing video, if applicable) showing the issue.

  3. Once your request is reviewed and approved, we will provide the next steps.

  4. Eligible products should be returned in their original packaging whenever possible.

4. Refund Policy

  • Refunds will be processed only after the returned product has been received and inspected, where applicable.

  • For damaged, spoiled, or incorrect products verified by our team, refunds may be processed without requiring the product to be returned.

  • Approved refunds will be credited to the original payment method.

  • Refunds are generally processed within 5–7 business days, depending on your bank or payment provider.

5. Replacement Policy

If you receive a damaged, defective, spoiled, or incorrect product, we will gladly arrange a replacement, subject to product availability.

If a replacement is unavailable, a full or partial refund (as applicable) will be issued.

6. Damaged or Incorrect Products

If your order arrives damaged, spoiled, or incorrect:

  • Notify us within 24 hours of delivery.

  • Provide clear photographs or an unboxing video showing the issue.

  • Our team will verify your request and arrange a replacement or refund as appropriate.

7. Order Cancellation

  • Orders may be cancelled before they are processed or dispatched for delivery.

  • Once an order has been dispatched, cancellation requests cannot be accepted.

  • If cancellation is approved before dispatch, any eligible refund will be processed through the original payment method.

8. Contact Us

If you have any questions regarding returns, refunds, replacements, or cancellations, please contact us.

KisanFresh

Address:
Flat No. 203, Block 2, Abode MJ Lakeview,
Ameenpur, Hyderabad – 502032, Telangana, India

WhatsApp: +91 93474 40534

Our support team will be happy to assist you and ensure your shopping experience is smooth and satisfactory.

Thank you for choosing KisanFresh. Your trust and satisfaction are our highest priorities, and we remain committed to delivering fresh, healthy, and high-quality farm products directly from trusted farmers to your doorstep.