Shipping Policy

Shipping Policy

Effective Date: July 31, 2026

At KisanFresh, we are committed to delivering fresh vegetables, organic vegetables, fresh fruits, organic fruits, healthy groceries, and farm-fresh eggs safely and on time. Please read our Shipping Policy carefully before placing your order.

1. Order Processing

  • All orders are carefully selected, packed, and processed after successful payment confirmation.

  • Orders are typically processed within 1 business day. Depending on product availability and order volume, processing may take up to 2 business days.

  • Orders are not processed or dispatched on Sundays or public holidays unless otherwise announced.

2. Shipping & Delivery

  • We currently deliver across Hyderabad and selected surrounding areas.

  • Most orders are delivered within same day or next day, depending on your location, order time, and product availability.

  • Delivery timelines may vary due to weather conditions, traffic, festivals, high order volumes, or other unforeseen circumstances.

3. Shipping Charges

  • Shipping charges, if applicable, will be calculated and displayed during checkout before payment.

  • Free delivery offers or promotional shipping benefits will be clearly mentioned on our website whenever applicable.

  • Minimum order value requirements for free delivery may apply.

4. Order Tracking

Once your order has been confirmed and dispatched, you may receive order or delivery updates through your registered:

  • Mobile number

  • WhatsApp

  • Email (where applicable)

These updates will help you track the status of your order until it reaches your doorstep.

5. Delivery Issues

If your order is delayed, missing, or not delivered:

  • Contact our customer support team with your order number.

  • We will coordinate with our delivery partners to resolve the issue as quickly as possible.

  • Our team will keep you informed throughout the resolution process.

6. Shipping Address

Customers are responsible for providing accurate and complete delivery information during checkout.

KisanFresh is not responsible for delays, failed deliveries, or returned orders resulting from incorrect, incomplete, or inaccurate delivery addresses or contact information provided by the customer.

7. Damaged or Missing Products

If your order arrives damaged, spoiled, or with missing items:

  • Notify us within 24 hours of delivery.

  • Share clear photographs or an unboxing video showing the issue.

  • Our team will verify your request and arrange a suitable replacement or refund in accordance with our Return & Refund Policy.

8. Delivery Availability

  • Deliveries are subject to service availability in your location.

  • Some products may be unavailable or temporarily out of stock due to seasonal availability or supply from our partner farms.

  • In such cases, we will inform you promptly and provide suitable alternatives or process a refund if required.

9. Contact Us

For shipping-related questions, delivery assistance, or order support, please contact us.

KisanFresh

Address:
Flat No. 203, Block 2, Abode MJ Lakeview,
Ameenpur, Hyderabad – 502032, Telangana, India

WhatsApp: +91 93474 40534

Our support team will be happy to assist you with any delivery or shipping-related queries.

Thank you for choosing KisanFresh. We appreciate your trust and are committed to delivering fresh vegetables, organic produce, seasonal fruits, healthy groceries, and farm-fresh eggs directly from trusted farmers to your doorstep with care, quality, and reliability.